More than disappointment

So, one of the (very) few online forums I am a member of, a couple days ago completely re-did their "face". a.k.a. switched to a new platform.
No, I am not happy. The number of forums I am a member of will be decreasing by one.
Let's see, why?

Well, obviously the first would be that I do not like the new format of the forum. It's crude, hard to navigate, the page design breaks about all the basic rules of webdesign, the colors are awful and totally inappropriate, the contrast between the background and the font give headaches and eye-watering to many members (me included), and more and more issues.
The main things though that made me decide to leave that forum, are:
1. It is a forum for breast cancer patients and survivors. Belonging to a non-profit organization who supposedly helps breast cancer patients and survivors. I know very well how much such an overhaul of a website would cost. The previous board they had was just fine. Didn't need practically anything else done. So, instead of using the donation money they always ask for to help a breast cancer patient/survivor, they decide to work on the board. On the board that didn't need anything done. Smells fishy to me. Smells like that kind of fish called "oh, my son/nephew/husband/fill-in-the-blank needs some money and he/she is sooooo good with webdesign".
2. There was an uproar of the members saying how much they hate the new platform. About approximately 98% of the members said they hated it, they had issues navigating, they had issues reading, a lot were uncomfortable having yet ANOTHER thing change in their life when they had to cope with so much already, etc. The response of the Moderators? "we will be ironing things and glitches out".  No "we are sorry, seems everybody hates this, maybe we should go back to what we had". Not even "let's take a poll and see who wants to go back and who is happy". No "we will talk to the developer to change the layout/colors/ navigation if it bothers people so much". Nope. The higher-ups don't care.

Well, as a website owner/designer/developer - true, my highest number of members on a website is barely 5k, not 100k like the one in question - as I was saying, as someone in the business, I know that the rule no. 1 is "my members need to be happy; the success (and income) of my website comes from the members being happy".

Let me try and make a parallel. Let's say I would go to a local charity/support group and I would be a member there. Non-paying, but I'd make donations, so the support part would work better. I'd also be involved voluntarily in helping with the support. Then one morning when I'd arrive there, I'd be invited in a dark room, and asked to read some pamphlets to people I can barely see. I'd get a headache and strained eyes from trying to read with insufficient light. I'd barely find my bottle of water to sip when my throat gets dry from reading. It would be uncomfortably hot in the room. i'd go and complain to the higher-ups there and they'd say "oh well, too bad, so sad, this is how things are going to work from now on because we decided the director's nephew should re-do the electric system and he changed all the light-bulbs with 10 watts ones; and btw we used your donations to pay him". Would I go back? nope. Would I still help donating? Obviously not.

So, good-bye breascancer.org. I met some wonderful people there. But I've seen now your true colors.